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ReadyAlert™ Subscription Options
As a business organization or a government agency, there are
two ways to become a ReadyAlert subscriber. The first method is called an enterprise
subscription. With an enterprise
subscription, the service, including the customer database, is hosted,
maintained, and supported by ReadyAlert Services, LLC. The
customer (the business or government entity) becomes the “sponsor” of the
enterprise subscription and signs up, through ReadyAlert Services, LLC, as many
individuals for the service as the sponsor deems necessary.
The second method, which is
called the appliance subscription, involves
the customer (the business or government entity) not only becoming the sponsor but
also hosting and managing the service with in-house resources. The customer enters into a license agreement
for the software and assumes responsibility for adding and deleting users, and
maintaining and supporting their own customer database. The difference between
the two methods is outlined in the tables that follow.
Individuals may not subscribe
directly to ReadyAlert through the ReadyAlert Web site. However, individuals who belong to the
business organization or government agency may subscribe, if allowed by the
sponsor, through a subscription link placed on the sponsor’s Web site or
through a separate subscription option established by the sponsor.
To learn more about our
subscription options, send an e-mail to sales@readyalert.com or call 1-727-528-0077.
Enterprise Subscription |
Registration
|
ReadyAlert will provide the
customer a file input document formatted for each individual’s information. Once completed by the customer and provided
to ReadyAlert, ReadyAlert will import the client provided data. ReadyAlert
will register individuals, verify all wireless devices and e-mail accounts,
and then provide three test alerts prior to the start of training. |
Training
|
Testing of ReadyAlert and
training will be provided on site for purchases of 100+ ReadyAlert IDs (RAIDs).
For 100-250 RAIDs one day of training will be provided; for 250-750 RAIDs,
two days of training will be provided; for 750+ RAIDs, three days of training
will be provided. For purchase of less than 100 RAIDs, training can be
provided via electronic meeting facilities. |
Support
|
90-day phone support for all individuals
trained. Access to online user guide and FAQs; e-mail problem description
with typical response of next business day. Phone support for-a-fee after 90 days. |
Updates
|
All normal software revision updates
will be installed and made available at no extra charge |
Enhancements
|
Available for a fee |
Invoices
|
Single Invoice for all RAIDs |
Renewals
|
Sixty (60) days before
expiration |
Documentation
|
User guides provided, with
updates available on-line |
Organization Branding
|
Available for a fee |
Appliance Subscription |
Registration
|
The ReadyAlert application
resides on the client’s (sponsor’s) server. A client planning session is required.
Client determines number of users to be added to the service. |
Training
|
Testing of ReadyAlert and
training will be provided on site |
Support
|
Three consultant/training days
provided upon implementation; one consultant/training day per quarter; 90 day
phone support for five identified contacts; online user guide; online
FAQ; E-mail problem description with
typical response on next business day; fee based phone support after 90 days. |
Updates
|
Provided* |
Enhancements
|
Available for a fee |
Invoices
|
Invoice for Appliance; then
quarterly review and invoiced quarterly for RAIDs. |
Renewals
|
Auto renewal unless 90 day
written notice of cancellation |
Documentation
|
Five user guides provided, with
updates available on-line |
Organization Branding
|
Available for a fee |
*Note: Updates and enhancements
provided as part of 15% annual maintenance fee per appliance.
